What to do if things go wrong

If there is a problem with the house, please ring Joy on 07733 337037

Emergencies

Fire

Make sure everyone leaves the building. Leave personal possessions behind. Gather at a safe distance – eg the courtyard in front of the lighthouse.

Call the emergency services on 999

Call Joy on 07733 337037 or Ben on 07771702089

Water

Turn off the stop-cock for the building. This is next to the dishwasher.

Please call Joy so she can call our plumber.

When things don’t work

Electricity

If the power goes off in part of the house, you are welcome to check the circuit breakers the cupboard in the shelves on the right in the Dining Room.

If the same circuit trips repeatedly, please unplug any appliance you think may have caused the problem. Call or text Joy and she will decide whether to call an electrician.

Power cuts

Please report any power cuts: there aren’t many people here so the Electricity Board may not know. The new national Freephone number is 105 or call 0800 300 999.

You can track the status of the power cut on ssen.co.uk/PowerCuts

There are emergency lights on top of the fridge. Please recharge them if you use them.

Ben can provide a camping gas stove, hot drinks etc, if the power cut continues. Come round to the main house or ring 07771702089.

Heating

There should be ample oil. If the boiler or heating is not working, check the videos on the tablet. If you can’t fix it, please contact Joy and she will investigate the problem and get you warm again as quickly as possible. We want you to stay cosy!

Faulty Appliances

Instruction booklets are in a folder in the sideboard in the dining room.

Instruction videos are here.

If there is a fault with one of the appliances, please call or text Joy so she can investigate.

In the Highlands our repairs are done by independent trades people and replacements will come from Inverness so these things can take some time.

Damage to furniture, carpets, etc

Damaged furniture is dangerous – for example if a chair breaks when someone sits on it.

Please do as you would be done by and tell us about any damage so we can fix it. We know accidents happen and won’t be upset.

Health

Covid

For concerns about Covid19 and for non-emergency medical advice, phone 111

The NHS’s latest advice on Covid19

Emergencies

For medical emergencies, phone 999

Accident and Emergency (NOT Covid19)

Caithness General Hospital
Bankhead Road
Wick
KW1 5NS
01955 605050

Doctor – General Practitioner

You can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

Please do not go there without an appointment – phone the practice first

Riverview Medical Practice
Wick Medical Centre
Martha Terrace
Wick
KW1 5EL
01955 602355, Out of Hours: 111

Dr Ewan Pearson
Wick Medical Centre
Martha Terrace
Wick
KW1 5EL
01955 605 885, Out of Hours: 111

Pharmacies

Boots the Chemist, Wick
58-64 High St
Wick
KW1 4NE
01955603199

Pultneytown Pharmacy, Wick
7 MacArthur Street
Wick
KW1 5AX
01955 602005

Reids Pharmacy / Right Medicine Pharmacy, Wick
112 High Street
Wick
KW1 4LR
01955 602 053

Dentists

Find up to date information about emergency dental care and dentists in NHS Highland here: nhshighland.scot.nhs.uk/Services/Pages/Dentists

Contact the Dental Helpline on 0845 644 2271
or e-mail nhshighland.dentalhelpline@nhs.net

Opticians

Duncan and Todd
22 Thurso St
Wick
KW1 5LF
01955 603447

Specsavers
34 Bridge Street
Wick
KW1 4NG
01955 609939

Vet

Phone the practice first, either for an appointment during the day or for emergency out of hours cover.

Donald S McGregor & Partners Ltd
Veterinary Surgery
Airport Industrial Estate
Wick
KW1 4QS
01955 602088
wick@dsmcg.co.uk